Terms & Conditions
Effective Date: 28th October 2024
Welcome to Home E Care, These Terms & Conditions ("Terms") govern your use of our website, services, and any transactions you make with us. By accessing or using our website or services, you agree to comply with these Terms. Please read them carefully before using our services.
1. Services Provided
Home E Care offers electronic appliances services and maintenance, including but not limited to, repair, installation, and preventative maintenance of household and commercial electronic appliances. Our services are provided based on customer requests and are subject to availability.
2. Booking and Payments
- Booking Services: You may schedule service appointments through our website, by phone, or via email. All appointments are subject to confirmation by our team.
- Payment Terms: Payment is due upon completion of the service unless otherwise agreed. We accept various payment methods, including credit cards, debit cards, and online transfers. Failure to pay may result in the suspension of future services.
- Quotes and Estimates: Any quotes or estimates provided are based on initial assessments and may be subject to change once the full extent of the required services is determined.
3. Cancellations and Rescheduling
- Cancellations: You may cancel your service appointment without penalty if done at least 24 hours before the scheduled time. Cancellations made within 24 hours of the appointment may incur a cancellation fee.
- Rescheduling: You may reschedule your appointment up to 24 hours in advance without penalty. We will make every effort to accommodate your new preferred time.
4. Service Warranty
- Warranty on Services: We offer a [30-days/1-month] warranty on all repairs and maintenance services. This warranty covers defects in workmanship. If the same issue recurs within the warranty period, we will repair it free of charge.
- Exclusions: Our warranty does not cover issues arising from misuse, improper installation by third parties, or unauthorized repairs or modifications made after our service.
5. Use of the Website
- Website Content: The content on this website is provided for general informational purposes and may be updated from time to time. While we make every effort to ensure the accuracy of the information, we are not liable for any errors, omissions, or outdated information.
- User Accounts: Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
- Prohibited Use: You agree not to use the website for any unlawful or harmful activity. This includes, but is not limited to, attempting to gain unauthorized access to the website, using the site to harass or harm others, or transmitting harmful code.
6. Liability and Limitations
- No Liability for Damages: [Your Company Name] will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, failure of appliances, or your use of our website, except in cases of gross negligence or intentional misconduct.
- Limitation of Liability: Our liability in any case is limited to the amount you paid for the service in question. We are not responsible for damages to the appliance caused by misuse, unauthorized tampering, or failure to follow manufacturer guidelines.
7. Customer Responsibilities
- Accurate Information: You agree to provide accurate and complete information when scheduling a service or creating an account on our website.
- Access to Premises: You must ensure that our technicians have clear and safe access to the appliance and the necessary working area at the time of the service. Failure to provide access may result in rescheduling or additional fees.
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of [Your Company Name] and is protected by copyright laws. You may not copy, reproduce, or distribute any content from our site without prior written permission from us.
9. Governing Law
These Terms & Conditions are governed by the laws of Bihar/India. Any disputes arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts in Patna/Agamkuan.
10. Changes to the Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the website or our services after such changes constitute acceptance of the updated Terms.
11. Contact Us
If you have any questions about these Terms & Conditions or our services, please contact us at:
Home E Care
support@homeecare.in